On March 25, 2026, a significant TalkTalk internet outage raised concerns among thousands of customers across the UK. The outage began around 7am, with reports of connection issues peaking shortly thereafter, resulting in over 5000 complaints.
Customers reported problems primarily with TalkTalk’s DNS servers, which left many unable to access the internet. Some users found a temporary workaround by changing their DNS server settings to Google’s 8.8.8.8.
During the outage, TalkTalk’s website also went down, complicating efforts for customers to report their issues. “We’re aware that some customers may have had issues connecting their Wi-Fi this morning,” a TalkTalk representative stated.
In addition to residential users, some customers of TalkTalk Business were also impacted. Reports indicated that the outage affected various regions, including York, where users expressed frustration over the lack of internet access.
As service was restored quickly after the outage, TalkTalk advised affected customers to refresh their browsers or reboot their routers. However, many were left in the dark, unable to check for updates online due to the website’s downtime.
Customers who remained offline for at least two days may be entitled to compensation, which is set at £9.33 for each day offline after the initial two days. This policy could provide some relief to those severely affected by the disruption.
As the situation unfolded, users took to social media to voice their concerns, with some expressing frustration over the lack of communication from the provider. “No Internet in York today either….. router looks fine – anything you want to tell us?” one user tweeted.
While full service was reportedly restored shortly after the outage, the incident has raised questions about the reliability of TalkTalk’s services. Details remain unconfirmed regarding the exact cause of the DNS issues that led to the outage.
As TalkTalk continues to address the fallout from this incident, customers are left wondering about the measures being taken to prevent future outages.